Citizen Card

Cityzen card

The citizen card is a multi-service city card enabling citizens to use inclusive digital services in daily life.

The citizen card as White Label

Every city has its own characteristics and needs and, therefore, every citizen card is unique. However, several guidelines and requirements (technical specifications, legal requirements e.o.) are common and should be followed to be able to implement a citizen card in any city. This way you are compliant with the European standards and rules.

Based on the expertise and experiences of all participating cities and with Zaragoza and Gijon as mentor cities in a leading role, the project members will discover and define these minimal requirements: the “white label” on which additional features can be added in order to build your own and unique, customized citizen card. It’s a plug ’n play solution from cities for cities.

As innovation and technology developments are constantly advancing, cooperation with SMEs, companies, academia and other experts from the different local ecosystems will be fundamental for the success of this project.


The solution explained

The successful design and implementation of a citizen card include a number of features: technical specifications, legal requirements, catalogue of potential services, business model, branding for (local) identity and inclusiveness, implementation strategy, etc.

Within this list of features the technical specifications and legal requirements constitute the absolute minimum for a scalable citizen card:

  • data management (personal and non-personal): a multi-purpose citizen card can be a rich source of data to understand “the pulse of the city”. In this area, GDPR but also the EUROCITIES principles on citizen data and the Recommendations of the B2G data sharing Expert Group will all crucial elements to be taken into careful consideration.
  • personal identity: this element is important as the card can be used in particular sensitive fields that require information management is safe and secure.


More solutions

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contribute on a voluntary basis to a joint investment plan to adopt and implement common existing digital solutions on a large scale in the EU;
optimise synergies between EU, national, regional and local funds;
strengthen investment in local digital transformation from EU funds and programmes, to ensure an inclusive and sustainable Europe;
use common public procurement practices to jointly define specifications and reduce the cost of investing in successful digital platforms and related technologies.

The technical group of works together to develop a common list of standards and technical specifications to achieve interoperability of data, systems, and platforms among cities and communities and suppliers around the world to enable solutions such open urban platforms and digital twins.

Remove obstacles to the digitization of already existing public intersectoral and cross-border services in the Union

Enable brand new, original public intersectoral and cross-border services, which respond to new needs

Valorise the best practices, facilitating their adoption in another EU countries with ease and incentives

Empowering everyone to innovate via education and capacity building, is crucial in the concept of Doing so will create a connected and digital society ready for the future.

Lead by ENoLL (European Network of Living Labs) this working group will focus on solutions for the needed skills and methods to leverage this.

This group helps develop and implement a framework, built on existing methodologies, to measure and monitor the benefits for citizens, public authorities, businesses and other stakeholders at local level.